Terms and Conditions

Them Bones Jewelry offers the sale of its products through its website only to final consumers. This Website is for your personal use only.

Product Availability

All orders are subject to product availability. If incidents in their supply occur, or if no longer in stock, immediately notify the customer and for repayment of any amount that could have paid.

Customer Care

For any clarification, make a complaint or a problem with your order arises, you can contact us at info@thembonesjewelry.com

Shipping

You can receive your order in the direction you choose (home, work, etc.-never a PO Box)
Our products are made to measure and custom-made and sent by certified mail. The delivery is 15 working days for Spain. The delivery time is 20 business days for all other countries, the Canary Islands and Ceuta and Melilla.
For shipments to Spain: EUR 5
For shipments abroad: 10-15 EUR depending on the destination.
You will receive the order at the place of delivery designated by you.
There is no problem in changing the item if the size is not adequate. There is a size guide on the web to help you find yours. In case you need to change the shipping size run of your account.
To change the article you must inform us by email through info@thembonesjewelry.com and send the item in perfect condition and unused, including packaging. For hygiene reasons pending the return is not accepted.

Returns

To return an order you should contact info@thembonesjewelry.com
The deadline for any refund is 30 days from the date of purchase.
You will receive the amount in the same way you made your purchase.
Once we receive the returned product and we have examined you will receive a confirmation email, telling you that the amount is credited to your account within days. Remember that the payment to the credit card always depend on your bank.
Them Bones Jewelry reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition in which they were received.
Your return must meet these conditions to be accepted.
All expenses generated by this return, including transportation of these items, customs duties or taxes borne by your account.
From that date we have 30 working days for the refund of your purchase. Shipping costs will not be returned under any circumstances.
Items returned without damage correctly be refunded on the same credit card with which the order was purchased.
The refund will be made through the means of payment used.

Security and Confidentiality

Them Bones Jewelry guarantees the security and confidentiality in all communications with their clients.
All online payment transactions are made through a secure server based on the SSL standard that protects data against attempted rape by third parties.
Them Bones Jewelry guarantees the protection and confidentiality of personal, home, payment data and any other type provided by our customers in accordance with the provisions of Law 15/1999 of December 13 Data Protection of Character Personal.
In compliance with the provisions of Law 15/1999 of December 13, you can at any time exercise your right of access, rectification, cancellation and opposition of your personal data by writing to info@thembonesjewelry.com